Refund and Returns Policy

Effective Date: November 28, 2024

At Besttvdealtopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we are here to help. This Refund and Returns Policy outlines the steps you need to take in the event that you wish to return or exchange a product, as well as the conditions under which we accept returns.

1. Returns Process

If you are not satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@besttvdealtopic.click to request a return. Please include your order number and the reason for the return.
  • Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  • Return the Item: Pack the item securely in its original packaging (if available) and ship it back to us within 7 days of receiving the RA number. The item must be in new, unused condition, with all tags and labels intact.
  • Return Shipping Costs: Unless the return is due to a defective or incorrect item, customers are responsible for return shipping costs.

2. Conditions for Returns

  • Item Condition: Items must be returned in the same condition they were received—unworn, undamaged, and in the original packaging. Items that show signs of wear or have been altered in any way will not be accepted for a return.
  • Exclusions: We do not accept returns for custom or personalized items. Additionally, earrings and items on sale may not be eligible for returns, unless otherwise specified.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we will offer store credit for the refund amount.
  • Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned item. However, depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
  • Restocking Fee: In some cases, a restocking fee of up to 15% of the purchase price may apply, especially for high-value items. This will be deducted from your refund.

4. Exchanges

We offer exchanges for the same product if you have received a defective or incorrect item. To exchange an item, please follow the same return procedure and indicate that you would like to exchange the item for a replacement. If the item is no longer in stock, we will issue a refund instead.

5. Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at info@besttvdealtopic.click. We will provide you with a prepaid return label and arrange for a full refund or exchange, depending on your preference.

6. Non-Returnable Items

Please note that certain items cannot be returned, including:

  • Custom or personalized items
  • Gift cards
  • Earrings (for hygiene reasons)
  • Final sale items

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. Once the item has shipped, you will need to follow the return process outlined above.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page with a new effective date. By continuing to use our website and make purchases, you agree to the revised policy.

9. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at: